Exchanges
We do not accept exchanges for change of mind, wrong size selection, or personal preference.
We will gladly exchange an item only if:
- The product arrives damaged, defective, or faulty, or
- We shipped you the wrong item by mistake.
If either of these applies, please contact us within [24 hours] of receiving your order, along with a photo of the item and your order number, so we can arrange a replacement as quickly as possible.
Refunds
We do not offer refunds under any circumstances, including for damaged, defective, or incorrectly shipped items — in these cases, an exchange will be provided instead, not a refund.
How to Request an Exchange
- Contact us within [24 hours] of delivery.
- Include your order number and a photo showing the issue.
- Once approved, we’ll guide you through the exchange process and shipping details.